1-Client Relations                                            

Building the Relationship, Professionalism 101, Phone Etiquette and Technique, Route of Response     

2-Client Education  

Service-Focused Agenda, Educational Method to Marketing to Clients, Patient Follow-Up, Top Client Education Topics

3-Team Work

Front Office / Back Office, The "Gray" Area, Duties and Responsibilities, Protocols, Failure to Follow-Through, Rewards and Consequences, Strengthening the Core

4-Building Individual Value I

The Individual's Wants and Needs vs. The Clinic's Wants and Needs, Being an Effective Team Member, Promotion Within the Team

Hierarchy of Power, Communication, Protocols. Delegation of Duties, Responsibilities, Attitude adjustments and Mutual Respect 

Cost: A flat fee applies for up to 15 staff members registered per 1-hour training session.

                  If purchased per session:                                           $325 per seminar

                  If purchased in a series (6 sessions):                      $275 per seminar

                  If purchased as part of a staff training program:    $225 per seminar

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