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Staff Training Program Review (included with the Staff Training Program package):
One - 30 minute review with management per month to discuss how the staff is performing in the training sessions, applying what they learn, and demonstrating effective use of the information delivered during the training. This is an opportunity for an objective assessment of their compliance.
Office Management Training Sessions:
1 hour sessions for up to 3 attendees.
One - 1 hour session per month included in the Staff Training Program package.
1-Staff Management
Staff Roles and Responsibilities, Staff
Qualifications, Accountability
2-Leveraging Staff
The Value of Leveraging, Using the Staff as a
Marketing Engine, Establishing the Value of
Client Education
3-Building the Team…Building the
Individual
Team Building, Schedules, Incentives,
Individual Recognition
4-Staff Evaluations
Expectations, Goal Setting, Staff Reviews,
Falling Short, Raises and Bonuses
5-Hiring and Firing
Interview Techniques, Staff Qualifications, Read
Between the Lines, Salary Negotiations, The
"When" and "How" to Firing
6-Fee Evaluation
The Fee Schedule's Impact on Revenue, Top-
Picks Fee Review, Sample Calculations
7-Practice Management Software: Key
Operations & Use
Scheduling Protocols, Optimal Use of Report
Functions, Service Input for Tracking, Data
Tracking
8-Client Capture / Recapture (2-part session)
Service-oriented Approach, Quality and
Professionalism, Follow-Up, Referral System,
Internet Presence, Get a Website!
9-Website Review
Search Engine Optimization Features, Client
Capture, Community Presence
10-Goal Setting
Determining Areas of Importance, Subjective
Evaluation, Objective Analysis, Criteria for
Success
11-Equipment Purchasing
Cost Analysis, Training and Support, New
Equipment's Impact on the Fee Schedule,
Justifying the Purchase
Emergency-specific practice management topics also available. |
Staff Compliance Training Sessions:
1 hour sessions for up to 14 attendees.
Two - 1 hour sessions per month chosen from any of the staff training sessions (Staff Compliance, Receptionists, Assistants, or Technicians series) included in the Staff Training Program package.
1-Client Relations
Building the Relationship, Professionalism
101, Phone Etiquette and Technique, Route
of Response
2-Client Education
Service-Focused Agenda, Educational Method
to Marketing to Clients, Patient Follow-Up, Top
Client Education Topics
3-Team Work
Front Office / Back Office, The "Gray" Area,
Duties and Responsibilities, Protocols, Failure to
Follow-Through, Rewards and Consequences,
Strengthening the Core
4-Building Individual Value I
The Individual's Wants and Needs vs. The
Clinic's Wants and Needs, Being an Effective
Team Member, Promotion Within the Team
5-Building Individual Value II
Strength in Value, The Dreaded 5 Letter
Word...Quota, Personal Failure and the Turn-
Around, Incentives
6-The Doctor-Staff Relationship
Hierarchy of Power, Communication, Protocols. Delegation of Duties, Responsibilities, Attitude adjustments and Mutual Respect |
Animal Health Care Training Sessions:
1 hour sessions for up to 14 attendees.
Two - 1 hour sessions per month chosen from any of the staff training sessions (Staff Compliance, Receptionists, Assistants, or Technicians series) included in the Staff Training Program package.
1-Nutrition (2-part session)
Nutritional Principles, Life Stages, Specific
Nutritional Requirements, Diet and Disease
2-Infectious Diseases
Vaccine Protocols, Zoonoses, Transmission
and Prevention
3-Parasitic Diseases
Intestinal Parasites, Blood Parasites, External
Parasites
4-Systemic Problems and Diseases (2-part
session)
Eyes and Ears, Skin, GI and Pancreas,
Hepatic, Urogenital, Endocrine, Respiratory,
Cardiovascular
5-Reproduction
Estrous Cycle, Breeding and Gestation,
Delivery and C-Section
6-Laboratory
In-House Lab Tests, Pre-Surgical Blood
Profiles, Culture & Sensitivity, Routing Lab
Results
7-Pharmacy
Terminology, Drug Classification,
Antimicrobials, Antiinflammatories,
Antiparasitics, Drug Protocols
Staff Training Series: Hands-On Skills for Assistants
This training series deals with the key hands-on skills and supporting knowledge required of the veterinary assistant. A skills checklist is included with each training session.
Assistant Training Sessions:
1 hour sessions for up to 14 attendees.
Two - 1 hour sessions per month chosen from any of the staff training sessions (Staff Compliance, Receptionists, Assistants, or Technicians series) included in the Staff Training Program package.
1-Handling and Restraint
Capture and Restraint, Recumbencies,
Handling and Restraint for Venipuncture
(Cephalic, Jugular, Saphenous), Radiographic
Positioning
2-Laboratory Skills (2-part session)
Laboratory Equipment and Supplies, Fecal
Exams, Urinalysis, Skin Scrapings, DTM
Culture, PCV and TP, Total White Count,
Blood Smears, ELISA Tests |
Technician Training Sessions:
1 hour sessions for up to 14 attendees.
Two - 1 hour sessions per month chosen from any of the staff training sessions (Staff Compliance, Receptionists, Assistants, or Technicians series) included in the Staff Training Program package.
Anesthesia and Surgical Nursing Topics:
1-The Anesthetic Machine
Components of the Anesthetic Machine, Circle
Breathing System (VOC), Non-Rebreathing
System, Settings
2-Anesthetic Maintenance & Emergencies
(2-part series)
Anesthetic Monitoring, Maintenance of Body
Temperature, Fluid Therapy, Anesthetic Depth,
Checkpoint System, Anesthetic Recovery,
Emergency Response: Respiratory and
Cardiovascular
Emergency Care Topics:
1-Fluid Therapy
Normal Fluid Maintenance, Causes of
Dehydration, Dehydration deficit, Fluid Volume
Calculations, Types of Fluid Losses and
Replacement, Routes of Fluid Administration,
Indwelling Catheter Placement
2-Gastrointestinal Emergencies
Vomiting and Diarrhea, Foreign Bodies,
Intestinal Obstruction, Intussusception, Fecal
Impaction, Pancreatitis, Peritonitis, Gastric
Torsion, Contrast Studies
3-Urogenital Emergencies
Urinary Tract Infection, Urinary Obstruction and
Calculi, Pyometra, Dystocia, C-Section,
Orchitis
4-Hematological Emergencies and Anemia
(2-part session)
Anemia: Causes, Microscopic Analysis of
Blood, and Treatment; CBC Profile, Blood
Transfusions, Biochemistry Profile and Organ
Function
5-Toxicological Emergencies
Common Household Poisons, The Vomiting
Reflex, Emetics, Toxin Adsorption, Seizures
6-First Aid and Triage
Objectives, Initial Assessment, ABCD Rule,
CRASH PLAN, Emergency Care Management
Plan
Miscellaneous Topics:
1-Pharmacokinetics
Drug Absorption, Distribution, Metabolism, and
Excretion; Half-Life and Steady-State
2-PUPD
Polyuria-Polydipsia(+/-Polyphagia), Diabetes
Mellitus, Renal Failure, Function Tests,
Diabetes Insipidus, Psychogenic Polydipsia,
Cushing's Disease
3-Organ Failure
Liver Diseases, Renal Failure, Congestive
Heart Failure |
